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Customer Care

Have any questions or concerns ? We’re always ready to help!

Call us at 954-695-5005 or send us an email at cimichecollection@gmail.com 

FAQ

How do I track my order?

Once your order has shipped a tracking number will be sent to the e-mail that you provided to us in your account details.

What are your delivery options?

We ship using United States Postal Service, UPS, and Fedex. We provide standard shipping (7-9 business days) or express shipping (3-5 business days). Please contact customer service if you need an order to be shipped overnight or 2 day shipping. Additional charges will apply.

How do I return an item?

If you are dissatisfied with the product you received please contact customer service by calling or e-mailing us. We will inform you on how you can return your item for a refund or exchange.

Sales Terms and Conditions

Applicable sales tax will be added to all purchases shipping in Florida.

How can I contact your couriers?

United States Postal Service phone #: 1 (800) 275-8777

UPS phone #: 1 (800) 742-5877

Fedex phone #: 1 (800) 463-3339

Do you provide International delivery?

No we do not currently offer international shipping for any orders placed on the website.

What is your returns policy?

We accept returns within seven (7) days of purchase date(date you receive the product). No returns on worn, damaged, or washed items. All original tags must be attached. Footwear must be in its original box. No returns on swimwear, or lingerie. Original shipping charges are non-refundable. There is a $3.99 processing fee for refunds back to your original payment method.  Refunds will be processed within 7 days after we receive your return shipment.

 

PRIVACY POLICY

This privacy policy discloses the privacy practices for www.cimiche.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 954-533-0434 or via email.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

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